Privacy Policy

1. Information We Collect

Beta Crystal Co. Ltd. (“Beta Crystal,” “we,” “us,” or “our”) may collect information that you provide directly to us, information generated through your use of our website, and information received from third-party services.

Depending on how you interact with Beta Crystal, the information we collect may include:

Personal and Contact Information

• Name
• Email address
• Mailing and billing addresses
• Telephone number
• Company or organization name
• Job title or professional information
• Account and registration information
• Information submitted through contact forms and other forms

Order and Transaction Information

When you purchase products or services from us, we may collect and retain information associated with the transaction, including:

• Products purchased
• Order numbers and dates
• Shipping and billing information
• Payment status
• Returns, refunds, warranty claims, and related information

Payment card information may be processed directly by third-party payment providers. We generally do not store complete payment card numbers on our own systems.

Communications

We may retain communications and information you provide when you contact us by email, submit an inquiry, request customer or technical support, communicate regarding an order, or participate in events, surveys, promotions, or other activities.

Website and Technical Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Language and regional settings
• Referring website
• Pages visited and links clicked
• Date and time of visits
• Approximate geographic information derived from IP address
• Website usage and interaction information
• Error, diagnostic, and security information

Account Information

If you create an account with us, we may collect and retain information associated with that account, including profile information, account activity, orders, preferences, and other information necessary to provide account-related services.

2. How We Use Information

We may use collected information to:

• Process and fulfill orders
• Provide products and services
• Create and manage customer accounts
• Provide customer service and technical support
• Communicate with you about orders, products, and services
• Process payments, refunds, returns, and warranty claims
• Maintain and improve our website and products
• Understand how visitors and customers use our website
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain business and transaction records
• Send marketing communications where permitted by law
• Analyze business performance and customer activity
• Comply with legal, regulatory, accounting, and contractual obligations
• Protect our rights, property, systems, customers, and users
• Carry out other purposes disclosed when information is collected

3. Information Sharing

We may share information with third parties when reasonably necessary to operate our business and provide our products and services.

These parties may include:

• Payment processors
• Shipping and logistics providers
• E-commerce and website service providers
• Hosting and infrastructure providers
• Customer relationship management services
• Email and communication providers
• Analytics and advertising providers
• Customer support providers
• Professional advisers such as accountants and lawyers
• Government authorities or law enforcement when required or permitted by law
• Business partners and service providers acting on our behalf

We may also disclose information when necessary to protect our rights, prevent fraud or abuse, respond to legal requests, enforce agreements, or protect the safety and security of our business and users.

We do not sell your personal information for money.

4. International Transfers

Beta Crystal is based in Taiwan and may use service providers, infrastructure providers, payment processors, logistics providers, and other business partners located in Taiwan or other countries.

As a result, your information may be transferred to, stored in, or processed in jurisdictions other than the country in which you reside.

Where required by applicable law, we take reasonable measures to protect personal information transferred internationally.

5. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained in order to provide products and services, maintain customer and transaction records, fulfill warranty and support obligations, resolve disputes, maintain business records, comply with legal, tax, accounting, and regulatory requirements, prevent fraud and abuse, and enforce our agreements.

Different categories of information may therefore be retained for different periods.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies. These technologies may be used to operate essential website functions, remember preferences, maintain shopping carts and account sessions, understand website usage, analyze traffic and performance, improve our website, support marketing and advertising activities, and provide relevant content and functionality.

For more information, please see our Cookie Policy.

8. Third-Party Services

Our website may contain links, integrations, payment services, embedded content, social media functionality, analytics tools, advertising technologies, or other services operated by third parties.

Those third parties may collect information according to their own privacy policies.

Beta Crystal does not control the privacy practices of third-party services and encourages users to review the privacy policies of those services.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information, subject to applicable requirements
• Request restriction of certain processing
• Object to certain uses of information
• Withdraw consent where processing is based on consent
• Request a copy of certain information
• Opt out of certain marketing communications

To exercise applicable rights, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.

10. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, including order confirmations, shipping notifications, account notices, security notices, and warranty or support communications.

11. Children’s Privacy

Our website and services are not intended for children under the age required by applicable law to provide consent for online services.

We do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

13. Contact Us